Case study Wolters Kluwer

Introduction to Wolters Kluwer

Wolters Kluwer Germany is one of the leading Information service providers in the legal, finance, and tax sectors. Wolters Kluwer provides high quality specialized information for professional users combined with digital solutions and applications. These products and services enable clients to efficiently ensure successful critical decision-making, thereby achieving a sustainable increase in productivity.

Under the umbrella of Wolters Kluwer are the publishing and software brands like ADDISON, the Academic Work Society, AnNoText, Carl Heymanns, Carl Link, Carl Link Municipal Publishing Company, CW Haarfeld, JURION, Legal Tribune ONLINE, Luchterhand, MBO, Human Resources Management, TriNotar and Werner, united.

As part of the international enterprise of Wolters Kluwer n.v., with headquarters in the Alpen Rijn (Netherlands), Wolters Kluwer looks back at a 175-year-old history centered on the customer and providing specialized professional information in the forms of literature, software and services. Wolters Kluwer is represented in more than 40 countries and employees a workforce of about 19.000 people worldwide.

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Identification of Needs / Description of Customer Problems

Why was there a need for a new solution?

A publishing division had currently migrated mainly to Wolters Kluwer's already existing CMS (Content Management System). As a result, new and efficient work processes had to be implemented. This implied that external authors should create content with Xeditor instead of Word in the future.

Had there been an application already in use?

Ýes, there had been an offline-based XML-Editor. The content was entered in MS externally.

Why couldn't the previous application fulfill the needs?

The externally entered content had to be, in a time-consuming fashion, converted from Word to XML. Additionally, the content was not displayed in an author-friendly manner. A WYSIWYG (What You See Is What You Get) view was not available.

Problem-Solving

How was the search for a project partner conducted and how was this partner found?

It was conducted through an internal market analysis generated by various text editors.

Which criteria were taken in account before reaching a decision?

  • A validation of documents against a defined DTD. All documents created should already be during input validated and verified against the given document structure.
  • An end-result product document view (WYSIWYG view).
  • An intuitive and user-friendly interface operating similar to MS Word.
  • The overall impression of Xeditor. The combination of its user-friendly interface, its structuring capabilities and its modern content creation.
  • Open standards and a modern architecture in order to ensure adjustability of their own requirements.
  • The conveyed specialist expertise of the contact partner as well as the price.

Implementation

What solutions were found with Xeditor?

With Xeditor a solution was installed to simplify and validate the creation of complex documents. The user-friendly interface is powerful and closely resembles MS Word. With regards to user-friendliness, operating elements from Xeditor's user interface were optimized according to typical user behavior so that frequently used commands can be launched in fewer steps. Moreover, the possibility was created to edit documents through a metadata form. In Detail, this means:

  • Individual user profiles
  • Intra-document links
  • Additional formatting short-cuts
  • Toolbar enhancements (special characters, "count words", predefined graphics, footnotes, cross-references)
  • Expanded context help
  • Smart user prompts using assistants
  • Index

How did the implementation process work out?

As a first step, a prototype was put in place. The prototype was comprised of selected adjustments on the DTD as well as the CSS, in order to get a better idea if the editor satisfied Wolters Kluwer's requirements. The next step was a workshop where the needs and possible adjustments were discussed. Based on this, a usability concept was devised in which all requirements were specified in detail.

How did the cooperation work out?

Very good, minor changes and errors were unproblematically and quickly solved.

During which time frame did the implementation take place?

The implementation took place during a time frame of about 15 months. During this period there were several change requests like the adaptation of dialogs or user rights as well as sharpening quality insurance.

Use in practice

What advantages resulted from the use of Xeditor, also for the individual author?

Through Xeditor, time-consuming conversions from Word to XML and from XML to Word are omitted. Thus it is possible to create more efficient workflows. The author can work directly in a WYSIWYG view. Thereby, authors see and work on a virtually finished document. Unpleasant surprises during publication are avoided.

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Summary / Personal Statement

Konrad Dröge, Project management/Software Consultant, Wolters Kluwer

"We are very pleased with the work collaboration and results so far and we look forward to continue working together. With Xeditor we have found a competent expert partner, who during the conversion to a web-based WYSIWYG editor and structured content creation, with customized and creative solutions stood by us."

For further information, please contact:

Xpublisher GmbH
Mr. Matthias Kraus
Managing Director, CEO
Schleißheimer Str. 6-10
80333 Munich, Germany
Phone: +49/ (0) 89 547 261 78 - 50
Email: m.kraus@xpublisher.com